In my last proper post I introduced a couple of resources I recommend to those getting started on the web.
But where do you go from there to keep up to date and continue learning? Apart from browsing these hallowed pages of course.
Here are a few of the resources I regularly use to keep track and reference, I have plenty more in my RSS reader (Google reader! I’ll be looking for an update) but these are the ones I regularly end up visiting and reading from. They offer a variety of levels of interest and difficulties.
Since I started writing a post a week this year this is the first time I’m found myself without anything posted by Sunday. I had thought I’d write up something that’s already saved in a draft state, but I was late back from work and I’m at my mums and, here in the UK at least, it’s Mother’s Day.
So I’m doing what many people recommend all the time and what I certainly like to recommend to people, I’m having a break.
I’ve a busy week next week but I’ll make sure it isn’t a post-less one!
How do you get started with web design and development? It’s something I get asked a bit, often by people not necessarily looking at a career but looking to get to grips with the online world a bit better and start to do things for themselves.
There are two resources I point them at every time – Don’t fear the internet and Treehouse. So here’s a quick summary of what they are and why I recommend them.
One of the great things about the web is the ease of communication, the ease of access it allows people to resources. Not just piles of data on Wikipedia but access to people and companies.
It has made customer service incredibly easy to do and yet so many organisations still do it badly. Some will complain that they are limited by budgetary constraints but customer service on the web is not just easy, it’s cheap.
I regularly take to twitter with my customer service issues and questions and its great when you get some dialogue and a question answered. It makes a huge difference to your perception of a brand and how much does it cost to set up a twitter account? Nothing. Ok admittedly you have to get someone to manage it but the setup cost is nothing.
But good customer service doesn’t start and end with twitter, so here are my major online customer service gripes and I’ll start with twitter.
You see these in plenty of places, especially with popular single page sites. A page where the menu is at the top in the header and as you scroll down a small “Back to top” link appears that whizzes you back to the top of the page and therefore back to the menu. Here’s a quick way I do it just using a bit of CSS, it might not work in every circumstance but it’s easy to do and can be modified quite easily. Continue reading